Mobile / Sports
Before you open a bay99 account or place any wager, these Terms & Conditions form the entire agreement between you and us — covering how your account operates, what we expect from you, and what you can expect from us in return. Access to bay99 depends on your local law and eligible regions, so please read these terms carefully before proceeding.
These Terms & Conditions apply from the moment you complete account registration on bay99 and remain in effect for as long as your account is active or until either party closes it under the procedures described here. By continuing to use the platform, you confirm that you have read, understood and accepted every clause in this document, including any amendments we publish with advance notice in your account notification area. Where your account wallet is connected to a local payment method — such as Nagad or Upay — the terms governing those transactions are set jointly by this document and by the respective payment provider's own policies. We do not override the provider's rules; instead, both sets of terms apply in parallel, and in the event of a conflict the stricter obligation governs. We may update these terms at any time. When we do, we will post a clear notice inside your signed-in account area before the change takes effect. Continued use of your account after that notice period constitutes acceptance. If you disagree with a proposed change, the correct step is to close your account before the effective date rather than continuing to use the service. All existing transaction records and account history remain accessible through your account statement page even after closure, subject to our retention schedule.
Transactions processed via Nagad are subject to both these Terms and Nagad's own payment policy. Both sets of rules apply simultaneously; the stricter obligation governs any conflict.
When your account wallet is connected to Upay, withdrawal requests move through Upay's verification flow. Our terms set the request conditions; Upay's rules govern execution.
Updates appear in your account notification area before the effective date. Continued use after that date means you have accepted the revised terms without reservation.
Account history, transaction records and session logs are retained according to our internal schedule. You can view current records at any time through your signed-in account statement page.
Understanding exactly where these Terms & Conditions begin and end helps you know which rules apply when something goes wrong. The four areas below draw a clear line between what we govern, what a third party governs, and where the two overlap.
Login credentials, session controls, account verification and suspension procedures are fully governed by these Terms. Any restriction or closure we apply to your account follows the process set out here, and you can challenge it through the support route described in this document.
Deposits and withdrawals initiated through your bay99 account wallet fall under these Terms for the request and approval stages. The execution stage — once funds move through Nagad, Upay or another linked payment rail — is additionally subject to that provider's own rules.
Games, odds, promotional notices and all material displayed within the bay99 platform are governed by these Terms. Content accuracy, availability and any changes to the game catalogue are our responsibility under this agreement, not a third-party publisher's.
External websites, payment provider interfaces and any service you reach by leaving the bay99 domain are outside our Terms. We carry no liability for the policies, availability or conduct of those external services, and linking to them does not imply endorsement or joint responsibility.
These Terms & Conditions are not a one-way document. They set out what you can do as an account holder, not just what we require from you. Your practical rights under this agreement include reviewing the full transaction history attached to your account, correcting personal details that appear on your profile, raising a formal question about any decision we make regarding your account status, and requesting direct support when a policy point is unclear. Each of these actions has a defined route inside your signed-in account area or through our published support channels — you do not need to contact a third party to exercise any of them. If you believe a transaction processed through Nagad or Upay has been recorded incorrectly, the first step is to open your account statement and compare it against the confirmation your payment provider issued. Discrepancies should be reported to us in writing through the support route specified in the Support section below; we will investigate and respond within the timeframe published there.
Open the account statement page while signed in to see a full list of deposits, withdrawals and adjustments. Records include the payment method used — Nagad, Upay or other — and the status of each request.
Personal details such as your registered mobile number or email address can be updated through the account settings section. Changes to identity documents may require verification steps as shown in that section.
If a decision affecting your account seems inconsistent with what these Terms say, submit a written query through our support form. Describe the specific clause you are referencing and the account action you are questioning.
For any clause in this document that is unclear, our support team can walk you through the relevant section in plain language. Use the live chat or email route listed in the Support section of this page.
If a section of these Terms & Conditions raises a question or you need to challenge an account decision, use one of the contact routes below. We respond to policy queries through the same channels we use for account support — no separate process is needed.
Open the chat widget from any page while signed into your account. Describe the specific Terms clause or account action you are questioning and our team will respond in the same session.
Send a written query to our support email address published in the Help section of your account area. Include your account reference and the relevant clause number for a faster response.
The Help Centre in your signed-in account area contains plain-language explanations of common Terms clauses, including those covering transactions, session controls and account closure.
These terms define not just your obligations but ours — including how we store account data, manage cookies, protect session integrity and process requests for account changes or closures.
Information you provide during registration — including details linked to your Nagad or Upay wallet — is stored according to our privacy policy. We do not share personal account data with third parties outside the payment processing and verification steps described in these Terms.
We use session cookies to keep your account authenticated and to record activity for security purposes. Functional cookies are set automatically on login; you can review cookie settings through your browser, but disabling them may affect how your account session operates.
Under these Terms, you are responsible for keeping your login credentials confidential. If you suspect unauthorised access, the immediate step is to change your password through the account security page and contact us via live chat so we can flag the session log for review.
If you want to request a correction to how your data is held, or to close your account under the terms described here, submit the request through the email support route or the account closure form in your settings. We will confirm receipt and the next steps in writing.
The questions below cover the policy points we receive most often from account holders in Bangladesh. Each answer references the relevant section of these Terms so you can find the full clause quickly.
Yes, for the request and approval stages — meaning the actions you take inside your bay99 account wallet. Once funds move through Nagad or Upay's own network, that provider's policy also applies. Both sets of rules run in parallel, and the stricter one governs any conflict between them.
We post a notice in your account notification area before any change takes effect. Check that area after signing in; the notice will name the clause that changed and the effective date. Continuing to use your account after that date means you accept the updated terms.
Yes. Account statement records — including deposits, withdrawals and session history — are retained according to our internal schedule even after account closure. Contact our support team via email with your account reference to request access to closed-account records.
Submit a written query through our live chat or email support route. Describe the specific clause you believe was applied incorrectly and include your account reference. We will review the decision and respond with our position, citing the relevant Terms section.
Yes. Access to the platform and eligibility to hold an account depend on your local law and the eligible regions we serve. We recommend you confirm that using a service of this kind is permitted under the laws that apply to you before registering or transacting.
Use the account closure form in your account settings page, or submit a written request through the email support channel. We will confirm receipt, advise on any outstanding balance or pending transaction that needs to be resolved first, and complete the closure in writing.