bay99 Privacy Policy: How We Handle Your Information
bay99 collects only the account and transaction data needed to run your wallet, process Nagad and Upay transfers, and keep your session secure. This policy sets out exactly what we collect, why we hold it, and the steps you can take to review or correct it — access and eligibility depend on your local law and eligible regions.
Data collected only for account use
Nagad and Upay transaction records
Your right to review and correct
Policy contact route published
POLICY SCOPE DETAIL
What Data bay99 Collects and Why
When you open an account, we collect the details you enter during registration — name, contact address and the mobile wallet identifiers linked to your payment method, such as your Nagad or Upay number. We use this to match your deposit and withdrawal records to your account wallet, verify identity as required by the payment rail, and send you session-related communications you have opted into. We do not sell personal data to third parties for marketing. Cookies and similar browser signals help us remember your session state, language preference and the device you use to access the site; you can manage cookie settings from your browser at any time. When a transaction moves through Nagad or Upay, the relevant payment processor receives only the minimum data needed to complete that transfer — we do not share full account profiles with payment partners. We keep transaction logs for as long as our operational and compliance obligations require. Any data held beyond that retention window is deleted or anonymised. If you close your account, we will tell you which records we are required to retain and for how long before deletion proceeds. This policy applies wherever you access bay99, subject to your local law and the eligible regions we serve.
Nagad wallet identifier
Upay transaction record
Session cookies
Browser device signal
Account registration data
INSIDE AND OUTSIDE
Where This Policy Applies and What It Covers
This policy covers data generated through your direct interaction with bay99 — your account, your wallet activity and the site content you browse. It does not extend to third-party services you reach through links on our pages, or to payment processors who operate under their own privacy terms. Understanding the boundary between what we control and what third parties control helps you make informed choices about the data you share.
Account Access
Login events, session duration and device identifiers recorded when you sign in to your bay99 account are covered fully by this policy. We hold these only to maintain account security and help you recover access if needed.
Transaction Activity
Deposit and withdrawal records linked to Nagad, Upay or other supported payment methods fall within this policy. We retain these logs to reconcile your account wallet and respond to any payment queries you raise.
Site Content Browsing
Pages you view and features you interact with on bay99 generate anonymised usage signals. These help us improve navigation, not identify you personally. Aggregated browsing data is not shared with advertisers in identifiable form.
Third-Party Services
Payment processors like Nagad and Upay, and any external link you follow off the bay99 domain, operate under their own separate privacy terms. Our policy does not govern how those parties collect or use your data once you leave our site.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
Your account gives you direct access to the records we hold about you. From the account settings page, you can review the personal details saved against your profile, check the payment methods registered to your wallet, and see which communications preferences are active. If any detail is incorrect — a mismatched mobile number for Nagad, a wrong name spelling — you can request a correction through our support route and we will update the record after verifying your identity. You can also ask us to explain why we hold a particular piece of data and how long we intend to keep it. If you want to close your account and request deletion of non-essential data, that request goes to our policy contact address. We aim to acknowledge each request promptly; the time to complete it depends on the nature of the data and any retention requirements that apply. Availability of all rights depends on your local law and eligible regions.
Review Your Records
Open the account settings page to see the personal and payment details we currently hold, including which mobile wallet — Nagad or Upay — is registered to your account.
Correct Account Details
If a name, contact number or wallet identifier is wrong, contact support with your account reference and the correct detail. We verify before updating any sensitive field.
Ask About Retention
You can ask how long we keep any specific record and the reason we hold it. Send the question to our policy contact address with your account ID and we will respond with the relevant retention detail.
Request Account Closure
To close your account and request deletion of non-essential data, reach our support team through the published contact route. We will confirm which records must be retained before the deletion process starts.
CONTACT ROUTES
How to Reach Us About This Policy
If you have a question about how your data is held, want to correct a record or need to raise a privacy concern, the routes below are the ones we publish. We do not invent support hours or response commitments we cannot verify — check the contact page on bay99 for current availability.
Live Chat
Open the chat widget on bay99 to raise a privacy question linked to your account. Have your account reference ready so the agent can locate your records without asking for sensitive details in the chat window.
Email Support
For written privacy requests — correction, retention query or account closure — email us through the address published on the Contact page. Include your account ID and describe the specific record or action you are requesting.
Account Help Page
The Help section on bay99 covers common privacy and data questions, including how to update your Nagad or Upay wallet number and how to manage communication preferences from your account settings.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We apply access controls so that only the account processes that need your data can read it. Cookies remember your session state and language choice; they do not track you across sites that bay99 does not operate. Retention periods are set by our operational needs, not extended without reason, and data no longer needed is deleted or anonymised on schedule.
Access Controls
Your account data is accessible only to the internal processes that need it — payment reconciliation, session management and identity verification. We do not expose full account profiles to game studios or third-party analytics partners.
Cookie Management
Session and preference cookies run on the bay99 domain only. You can clear or block them through your browser settings at any time. Blocking session cookies may affect your ability to stay logged in across pages.
Retention and Deletion
We keep records only as long as our operational and legal obligations require. When a retention period ends, data is deleted or anonymised. If you close your account, we tell you the retention timeline before deletion begins.
Policy Change Notification
If we update this policy in a way that affects how your data is used, we will post the revised version on bay99 and note the change date at the top of the document. Continued use of the account after a change is posted means you have seen the update.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About Your Privacy on bay99
These questions cover the data and privacy topics we hear most often from people using bay99 in Bangladesh. If your question is not here, reach us through the contact routes listed above.
What personal data does bay99 collect when I open an account?
We collect the registration details you enter — name, contact information and the mobile wallet number you link for payments such as Nagad or Upay. We also log session identifiers and browser signals needed to keep your account active. We do not collect more than is needed for these specific purposes.
Does bay99 share my data with third parties?
We share only the minimum data needed with payment processors like Nagad or Upay to complete your transactions. We do not sell your personal data to advertisers or marketing partners. Third-party processors operate under their own privacy terms once data passes to them.
How can I see what data bay99 holds about me?
Open the account settings page to review your registered personal details and linked payment methods. For a fuller picture of the records we hold, send a written request to our support address with your account ID and we will respond with the relevant information.
Can I correct a wrong detail in my bay99 account?
Yes. If your name, phone number or registered Nagad or Upay wallet identifier is incorrect, contact our support team through live chat or email. We will verify your identity before making any changes to sensitive account fields.
How long does bay99 keep my account and transaction records?
Retention periods depend on our operational requirements and any obligations that apply to the eligible regions we serve. When a period ends, data is deleted or anonymised. If you request account closure, we will tell you which records are retained and for how long before deletion starts.
What happens to my data if I close my bay99 account?
We delete or anonymise personal data that we are not required to retain. Transaction logs linked to Nagad or Upay payments may be kept for the period required by our operational obligations. We confirm the specific timeline when you submit a closure request through our published support route.
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