Mobile / Sports
bay99 publishes these legal terms so you can understand exactly where you stand before you open an account or make any transaction through Nagad, Upay or another supported wallet. Access to this platform depends on your local law and the eligible regions we serve — read this page before proceeding.
Our policy is written for the real conditions that apply to your account — not a generic document copied from another region. Where you use a mobile wallet such as Nagad or Upay to move funds through your account, the transaction records tied to those rails are part of your account history and fall within the scope of what this policy covers. We do not hold payment data beyond what is required to process and record each transaction, and we do not share those records with third parties except where required by the jurisdiction that governs your account activity. Access to the platform and to the rights described below depends on whether your location and circumstances fall within our eligible regions — we do not make legal certainty claims, and we ask you to verify your local law before proceeding. If a specific section of this policy conflicts with local regulation that applies to you, the local rule takes precedence and you should contact our support team to understand how that affects your account. We keep this document updated when our terms or practices change; the version shown on this page is the one currently in effect.
Not every part of your interaction with this platform falls under the same rules. Four distinct areas define what is inside this policy and what sits outside it — knowing the difference helps you direct any question to the right route.
Your login credentials, session activity and account-level settings are covered by this policy. We hold only what is needed to verify and maintain your account, and you can request a review of that data through the support route described below.
Deposits and withdrawals processed through Nagad, Upay or other supported local wallets generate a record that falls within this policy's scope. Those records are available to you inside your signed-in account area and can be queried through the account support channel.
Game titles, promotional copy and editorial content published on bay99 are produced under our editorial control and are covered by our intellectual property terms. You may not reproduce or redistribute this content without written permission from our team.
Links to external sites, payment gateways operated by wallet providers such as Nagad or Upay, and any third-party service you reach from this platform are governed by the terms of those providers — not by this policy. We do not control their data practices.
This policy is not just a statement we publish — it comes with concrete steps you can follow. If you want to review the personal data held against your account, you can do that by opening the account area after you log in; the transaction history section shows every deposit and withdrawal record associated with your wallet, including Nagad and Upay entries. If any detail looks incorrect — a name, a contact address, a linked wallet number — you can raise a correction request through the support channel listed on the contact page. Questions about how we handle your data, how long we keep records, or whether your account falls within our eligible regions can be sent directly to the policy contact route below. We aim to acknowledge policy questions within a reasonable period, though we do not publish a fixed response time. Each of the four actions below maps to a real step you can complete inside your account or through published support.
Log in and open the transaction history section to see every deposit and withdrawal entry, including those processed through Nagad and Upay. The record is dated and itemised.
If a name, contact number or linked wallet address is wrong, submit a correction request through the account support channel. Attach any relevant verification details the support team asks for.
Send any question about data handling, retention or regional eligibility to our published policy contact route. Be specific about which section of this policy your question relates to so we can give you a precise answer.
If your question involves account access — such as a locked wallet link or a session that ended unexpectedly — use the live support route rather than the policy email, as those queries are handled by a different team.
Policy and account queries follow separate paths. Use the route that matches your question so the right team picks it up without delay. We do not publish operating hours or response-time commitments here — use the channel that matches your query type and include your account reference.
Open the chat widget inside your signed-in account for session-related and account-access queries. This route is for active account issues, not for formal policy requests.
Send policy questions, data-review requests and correction notices to the support email address published in the Contact section of this site. Include your account reference and the specific policy section you are asking about.
The Help Centre section of the site holds published answers to common policy and account questions. Check there first — if your question is not covered, use the email route to reach the policy team directly.
We want you to know what happens to your information at every stage — from the moment you open an account to the point where a transaction clears through your Nagad or Upay wallet. Here are the four areas that matter most.
We keep account and transaction records for the period required by the rules that govern our eligible operating regions. When retention is no longer required, records are deleted or anonymised. You can ask the policy team how long your specific records are held.
We use session cookies to keep you logged in and to remember your account preferences. Analytics cookies help us understand how the site is used so we can improve it. You can manage cookie preferences through your browser settings at any time.
Your account is protected by a password you set and, where activated, additional verification steps shown in the account security section. We do not store wallet PINs or payment credentials — those remain with the wallet provider, whether Nagad, Upay or another supported rail.
To update personal details, unlink a wallet or request that your account data be reviewed, contact us through the email support route with your account reference. The policy team handles formal requests; the live chat handles active session problems.
These are the questions we hear most often from people reading this page. Each answer points to the specific step or contact route you need.
Access to bay99 and the rights under this policy depend on your local law and whether your location falls within our eligible regions. We do not make legal certainty claims. Check your local regulations before opening an account or making any transaction.
Yes. Log in and open the transaction history section of your account. Every deposit and withdrawal processed through Nagad, Upay or another supported wallet is listed there with a date and amount. If a record looks wrong, contact the support email with your account reference.
Send a correction request to the support email address published in the Contact section of this site. Include your account reference and describe exactly which detail needs to change. The policy team will confirm the update once any required verification is completed.
The data held by Nagad, Upay or any other wallet provider you use is governed by that provider's own privacy and data terms — not by this policy. We only receive the transaction confirmation we need to update your account record on our end.
We keep records for the period required by the rules that apply to our eligible operating regions. The exact period can vary by record type. Send a specific question about your account's retention period to the policy email and we will give you a direct answer.
Contact the policy team by email with your account reference and a description of the issue. If your local law gives you a specific right that conflicts with how we have handled your account, note that in your message and we will review the case against the applicable rules.